In its first year as a customer owned bank, Greater Bank has been named Australia’s most loved bank.
Greater Bank took out the national Roy Morgan Customer Satisfaction Award – Bank of the Year at a gala dinner in Melbourne on February 21.
The bank achieved customer satisfaction ratings as high as 95% during the year.
Greater Bank has been providing sponsorship support to Athletics NSW’s Greater Bank Run NSW series since 2013 and have really helped drive participation in events held in regional NSW.
Athletics NSW CEO Duncan Tweed said the award is just a reinforcement of the fact that Athletics NSW have aligned with a wonderful organisation that they hope to stay aligned with for a long time into the foreseeable future.
Greater Bank CEO Scott Morgan said the result is a fantastic achievement given it could only enter the bank of the year category from May 2016 when it changed its name from Greater Building Society. Greater Bank won more monthly customer satisfaction awards than any other non Big 4 bank during the year despite the late start.
Mr Morgan said he really appreciated customers’ positive ratings which are a credit to his staff. He said Greater Bank has been investing heavily in making banking easier for customers to allow them to bank how they want to.
“We changed our name to Greater Bank to better reflect what we offer, but in changing our name we never lost sight of why we exist,” Mr Morgan said.
“We put our customers and the community at the centre of everything we do,” he said.
“It’s reflected in our vision, to be the customer empowered bank, and today has been recognised with this fantastic achievement.”
“We let our customers determine how they want to be served by us – whether it is in branch, on a mobile or tablet, via LiveChat, on the phone to our Australian based customer centre staff or via social media.”
“The channels may be varied but our focus is simple – we try to make banking straightforward and show people how to make the most of their money.”